Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and AZ Site Solutions ("AZ Site Solutions," "we," "us," or "our"). They govern your access to azsitesolutions.com, your communications with us, and services we provide. By using our website, accepting a proposal or order, paying an invoice, creating an account, or using our services, you agree to these Terms.

1. Eligibility and Authority

You must be at least 18 years old and legally able to enter into a contract. If you act for a company or other organization, you represent that you have authority to bind it. "Client" and "you" include that organization.

2. Services and Engagement Documents

We provide website strategy, design, development, hosting coordination, maintenance, digital marketing, search engine optimization (SEO), content support, analytics, advertising support, consulting, artificial intelligence and workflow automation, and related services. The specific services, deliverables, schedule, assumptions, fees, and subscription or project term may be described in a proposal, estimate, order form, statement of work, invoice, checkout page, email confirmation, or other written engagement document (each, an "Order").

If an Order conflicts with these Terms, the Order controls for that engagement. A signed data processing agreement, Business Associate Agreement, or similar specialized agreement controls for its subject matter. Additional work outside the agreed scope requires written approval and may result in additional fees or schedule changes.

3. Client Responsibilities

You will provide timely access, instructions, decisions, credentials, content, approvals, personnel, and other materials reasonably needed for the services. You are responsible for the accuracy, completeness, legality, and quality of materials and instructions you supply. Delays in your responsibilities may extend schedules and do not excuse payment obligations.

You are solely responsible for your products, services, business practices, professional advice, licenses, claims, offers, pricing, accessibility obligations, privacy notices, data collection, records, and legal and industry compliance. This includes rules applicable to advertising, testimonials, intellectual property, telemarketing, email, SMS, healthcare, legal services, financial services, and other regulated activities. You must review and approve deliverables before publication or use.

4. Changes, Review, and Acceptance

Unless an Order states otherwise, fees include only the revisions and deliverables expressly listed. Additional revisions, changed direction, new functionality, accelerated work, or work caused by inaccurate or late client materials may be billed separately. Deliverables are considered accepted upon the earliest of your written approval, publication or use, payment of the final invoice, or 10 business days after delivery without a written description of a material nonconformity.

5. Fees, Billing, and Taxes

You agree to pay all fees and applicable taxes described in an Order. Unless an Order states otherwise, invoices are due upon receipt and fees are quoted in U.S. dollars. Deposits, setup fees, completed work, third-party charges, advertising spend, and amounts already paid are non-refundable except where required by law or expressly stated in an Order.

Late balances may accrue interest at the lesser of 1.5% per month or the maximum lawful rate, plus reasonable collection costs. We may pause work, withhold delivery, disable services we control, or revoke licenses for overdue accounts after reasonable notice. You authorize us and our payment processors, including Stripe, to charge the payment method you provide for amounts due under the applicable Order.

6. Subscriptions, Recurring Services, and Cancellation

Maintenance, hosting, SEO, content, support, automation, and other ongoing plans may be sold as recurring subscriptions. By purchasing a subscription, you authorize recurring charges at the price and interval disclosed in the Order until the subscription ends.

• Monthly plans. Unless an Order states otherwise, a month-to-month plan automatically renews each month and may be canceled by written notice at least 30 days before the next renewal date.
• Fixed-term plans. A plan with a stated minimum term, including a 12-month plan, is a commitment for the full term. Early cancellation does not eliminate fees due for the committed term unless the Order expressly permits early cancellation.
• Renewal after a fixed term. Unless an Order states otherwise, recurring service continues month-to-month after the initial term and may be canceled with at least 30 days' written notice.
• Timing and effect. Cancellation takes effect at the end of the applicable paid billing period or notice period. Partial periods are not prorated or refunded unless required by law. Fees incurred before the effective cancellation date remain due.
• Price changes. We may change recurring fees upon at least 30 days' notice, effective on a future renewal. You may cancel before the new price takes effect.

You may request cancellation through our contact page. An Order may provide different cancellation, renewal, or refund terms, in which case the Order controls.

7. Third-Party Costs and Services

Domains, hosting, plugins, software, advertising, messaging, stock assets, payment processing, AI models, data providers, and other third-party products may have separate charges and terms. Unless an Order states otherwise, you are responsible for these costs and for maintaining necessary accounts. Third-party services are outside our control; we are not responsible for their outages, policy changes, data practices, pricing, suspensions, security incidents, or discontinued features.

8. Intellectual Property and Licenses

Client materials

You retain ownership of content, trademarks, data, and other materials you provide ("Client Materials"). You grant us a worldwide, non-exclusive license to host, copy, modify, display, transmit, and otherwise use Client Materials as necessary to perform the services. You represent that you have all rights and permissions needed for our use.

Deliverables

After full payment of all related amounts, you own the final, client-specific deliverables expressly identified in the Order, excluding Provider Materials and third-party materials. Drafts, rejected concepts, working files, internal tools, and materials outside the agreed deliverables remain ours.

Provider and third-party materials

We retain ownership of pre-existing and reusable methods, know-how, templates, frameworks, code, automations, prompts, processes, utilities, and generic components ("Provider Materials"). To the extent Provider Materials are embedded in a paid deliverable, we grant you a perpetual, non-exclusive, non-transferable license to use them as part of that deliverable for your internal business purposes. Open-source and third-party materials remain subject to their own licenses.

Portfolio use and feedback

Unless an Order or confidentiality obligation states otherwise, we may identify you as a client and display public-facing deliverables, your name, and your logo in our portfolio and marketing. You may opt out by written notice. You grant us the right to use feedback and suggestions without restriction or compensation, provided we do not identify you as the source without permission.

9. SEO, Advertising, Marketing, and Platform Results

Marketing results depend on many factors outside our control, including competition, market demand, budgets, client responsiveness, website history, search algorithms, advertising platforms, and third-party policies. We do not guarantee rankings, traffic, leads, conversions, revenue, placement, indexing, platform approval, uptime, or any specific result. Forecasts, audits, projections, and recommendations are estimates and opinions, not promises.

Search engines, social networks, carriers, advertising platforms, and other providers may reject, remove, restrict, or suspend content, accounts, campaigns, websites, phone numbers, or integrations. We may assist with compliance and submission, but we do not guarantee 10DLC registration, advertising approval, search inclusion, or continued third-party access.

10. Artificial Intelligence and Automation Services

Services may use artificial intelligence, machine learning, APIs, and automated workflows. AI-generated output can be incomplete, inaccurate, outdated, non-unique, biased, or unsuitable. You must use qualified human review before relying on or publishing output, especially for legal, medical, financial, safety-critical, or other regulated purposes.

You will not provide confidential, privileged, protected health, export-controlled, or other sensitive information to an AI or automation system unless its use is expressly approved in the Order and appropriate safeguards are in place. We do not guarantee that AI output is protectable by intellectual property law or free of third-party claims.

11. Confidentiality and Data

Each party will use reasonable care to protect the other's non-public information and will use it only to perform or receive the services. Confidential information does not include information that is public through no breach, already lawfully known, independently developed, or lawfully received without a duty of confidentiality. A party may disclose information when legally required after providing notice where permitted.

Our Privacy Policy describes how we handle personal information for our own purposes. Unless we sign a separate agreement, our standard services are not intended for protected health information or other highly regulated data and do not make us a business associate under HIPAA.

12. Acceptable Use

You may not use the website, services, or deliverables to violate law or third-party rights; send unlawful, deceptive, or unsolicited communications; distribute malware; interfere with systems; bypass security or usage restrictions; impersonate others; facilitate discrimination or harm; or create content that is fraudulent, defamatory, infringing, or otherwise unlawful. We may refuse or suspend work we reasonably believe creates legal, security, reputational, or ethical risk.

13. Suspension and Termination

Either party may terminate an engagement as allowed by its Order. If the Order is silent, either party may terminate for a material breach that remains uncured 10 days after written notice. We may suspend or terminate immediately for nonpayment, illegal or abusive use, security risk, or conduct that could harm people, systems, or our reputation.

Upon termination, you must pay for work performed, committed recurring fees, approved expenses, and non-cancelable third-party costs through the effective date, plus any other amounts required by the Order. We may provide a reasonable transition or export at our then-current rates. Provisions that by their nature should survive will survive, including payment, intellectual property, confidentiality, disclaimers, limitations, indemnity, and dispute terms.

14. Disclaimers

To the maximum extent permitted by law, the website and services are provided "as is" and "as available." We disclaim all express or implied warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted or error-free operation. Nothing we provide is legal, medical, accounting, tax, investment, or other licensed professional advice.

15. Limitation of Liability

To the maximum extent permitted by law, neither AZ Site Solutions nor its owners, personnel, contractors, or suppliers will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages; loss of profits, revenue, business, goodwill, data, or opportunities; or the cost of substitute services, arising from or related to the website, services, or these Terms, even if advised of the possibility.

To the maximum extent permitted by law, our total aggregate liability arising from or related to a claim will not exceed the fees you paid to us for the specific service giving rise to the claim during the three months before the event first giving rise to liability. These limits do not apply where liability cannot lawfully be limited.

16. Indemnification

You will defend, indemnify, and hold harmless AZ Site Solutions and its owners, personnel, and contractors from third-party claims, damages, losses, liabilities, and reasonable costs arising from Client Materials, your products or services, your instructions, your violation of law or these Terms, or your use of deliverables after approval, except to the extent caused by our willful misconduct.

17. SMS Messaging Program Terms

Program name: AZ Site Solutions Messaging Program.

Program description: If you separately opt in, AZ Site Solutions may send recurring automated or non-automated text messages concerning your inquiry, consultation or appointment reminders, project and service updates, account or payment reminders, and occasional marketing offers.

• Message frequency varies and will not exceed 8 messages per month unless a different frequency is disclosed when you opt in.
• Message and data rates may apply.
• To opt out, reply STOP to any message. We may send one final message confirming your opt-out. No further program messages will be sent unless you opt in again.
• For help, reply HELP or submit a request through our contact page.
• Consent is not a condition of purchase. Your consent applies only to the specific AZ Site Solutions messaging program for which you enrolled.
• Wireless carriers are not liable for delayed or undelivered messages.
• Delivery is subject to carrier availability and is not guaranteed. You are responsible for keeping your mobile number current and for charges imposed by your carrier.

We do not sell or share mobile information or SMS opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. See our Privacy Policy for details.

18. Electronic Communications

You agree that electronic records, signatures, notices, and communications satisfy legal requirements for written communications. Transactional and service-related emails may be necessary to provide services. Marketing email preferences do not affect essential account, billing, security, or project communications.

19. Governing Law and Disputes

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles. Before filing a claim, each party will attempt in good faith for at least 30 days to resolve the dispute through written notice and informal discussion. Any court proceeding must be brought in the state or federal courts serving Pinal County, Arizona, and each party consents to their personal jurisdiction and venue. Where permitted by law, claims must be brought individually and not as part of a class or representative action.

20. Force Majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, including internet or utility failures, labor disputes, natural disasters, epidemics, war, terrorism, civil unrest, government action, supply failures, cyberattacks, or failures of third-party platforms. This section does not excuse payment for services already performed or committed third-party costs.

21. Changes to These Terms

We may update these Terms by posting a revised version and changing the "last updated" date. Changes apply prospectively. Material changes to an active subscription may also be communicated through reasonable notice. Continued use after the effective date of revised Terms constitutes acceptance where permitted by law.

22. General Terms

The parties are independent contractors. Neither may bind the other without written authority. You may not assign an engagement without our written consent; we may assign it in connection with a reorganization, merger, sale, or transfer of substantially all relevant assets. If any provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will remain in effect. A waiver must be in writing and is not a continuing waiver. These Terms and applicable Orders are the entire agreement regarding their subject matter and replace prior discussions on that subject. Headings are for convenience only.

23. Contact Us

Questions, notices, and cancellation requests may be submitted through our contact page or mailed to: